Thank you for your recent purchase!

We appreciate having the opportunity to do business with you. Our customers are our top priority, and we strive for 100% satisfaction. If you have any questions or concerns about this order, please do not hesitate to contact us. Again, thank you for your purchase. We look forward to serving you again in the future.

Sincerely,

MARKED

                                               Terms and Conditions

Returning Damaged / Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to MARKED for inspection before a determination can be made as to the state of the product.

Who covers the return shipping cost?

MARKED will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a MARKED representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does MARKED reimburse (or provide credit) for return shipping costs incurred by the customer.

If a product is damaged or defective, the recipient must make arrangements with MARKED support as to how the return should be handled prior to placing the items back in transit to MARKED.

Return Process (some exceptions apply)

If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

If you have requested an account credit, be advised that returning funds usually take 24-48 hours to appear in your MARKED account. This credit, once available, may be used to make a purchase on MARKED.

If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.

-Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.

-Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.

-Returning non-apparel items may only be swapped for a similar non-apparel item of equal or lesser value.